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Name Mary Beth
Phone 630-917-4206
Email Click here to email me!
Salary $126K - $150K
State Illinois
Willing to Relocation? Yes
Recent Positions VP, Performance Improveme
Bank One
Elgin, IL
(Credit Card Customer Svs)

Senior Project Manager
Spanlink Communications
Chicago, IL
(Cisco Call Center Partner)

Consultant
IBM
Cleveland, OH
(Call Center Consulting)

Key Accomplishments Customer Contact Senior Management: Broad background in customer service, call center, field service, consumer affairs, helpdesk, sales administration and inside sales. Acute ability to sense customer need. Successful team-builder.

Project/Program Management: Expert at managing contact center projects/programs (currently in Cisco space). Delivered signifcant projects world wide with high customer satsifaction & within 1% of budget. Certified Project Management Professional PMP

Quality Program/Training Design and Delivery: Accomplished in managing training/quality department; designing/delivering audience appropriate training materials that maximize learning/field execution as well as results driven quality programs.

Process Improvement: Practically oriented in identifying opportunities, designing and implementing programs that maximize operational potential. Initiatives have been as a consultant and manager. Initiatives have been in customer contact areas.
Education / Skills BA, Fordham University
JAD, Project Management, IBM Consulting Group Methodologies, Andersen Consulting Methodologies in Organizational Design
PMP (Project Management Professional) certified (2012)


Name James
Phone 847-707-4806
Email Click here to email me!
Salary Negotiable
State Illinois
Willing to Relocation? Yes
Recent Positions Dir of Inv'ty & Planning
Pearson Education
Chicago, Illinois
(Publishing)

Directory of Inventory
Houghton Mifflin Company
Boston, Massachusetts
(Publishing)

Assistant Controller
Houghton Mifflin Company
Boston, Massachusetts
(Publishing)

Key Accomplishments * Improved inventory turnover ratio by more than 20% almost every year resulting in more than $30 million less spending on inventory per year.

* Established regular sales and operations planning meetings with regional sales offices to validate and improve forecasting function resulting in significantly less customer service issues

* Reduced costs incurred to bring new product to market by working with marketing and sales team during strategic planning stage of product life cycle. * Initiated cost savings in the manufacturing process of customized products by reporting to management the true cost of customization of product offerings.

* Initiated supply chain improvements in the areas of manufacturers performance, warehouse throughput and assembly operations improving service level performance.
Education / Skills Northeastern University, Boston, Massachusetts MBA, Concentration in Finance 1986
Merrimack College, North Andover, Massachusetts BSBA, Major in Accounting 1976
Certified Public Accountant 1987


Name Deborah
Phone 407-234-6408
Email Click here to email me!
Salary $126K - $150K
State Florida
Willing to Relocation? Yes
Recent Positions President
Cartridge World Orlando
Orlando, FL
(Ink & Toner Refill)

Executive Director
TeleManagement Forum
Orlando, FL--virtual
(Lead Plug & Play Developm)

Intl Cust Svc Director
AT&T
Orlando, FL--virtual
(Data Services)

Key Accomplishments Experienced and certified PMP & Six Sigma Black Belt: -Led Gold's Gyms' new product development & intro; $50K/yr -Led design, development, & implementation AT&T flagship workcenter, including Help Mgt function for Fortune 500 cos on time & budget

Opened first Cartridge World business in United States. Managed multiple projects for introduction, including systems development & deployment, marketing, sales, & production: -1st business to reach over $30K/month in sales -Best 1st mo opening

Led & managed hundreds of projects in data services and 800/900 services for new products, enhancement & performance improvement of existing products: -Led redesign of data services operations-20% productivity improvement -Delivered 1st voting svcs

Led TeleManagement Forum member team to develop and release the eTOM business process framework for Telecoms and Internet Service Providers. This framework is the industry standard and accepted by UN. Trained and presented the eTOM internationally.
Education / Skills St. Lawrence University Canton, NY BA Economics; President, Student Body; Semester Abroad; Treasurer, Sorority
Certified Project Management Professional; Certified by PMI
Certified Six Sigma Black Belt; Certified by Aveta


Name Paul
Phone 224.440.6612
Email Click here to email me!
Salary Negotiable
State Illinois
Willing to Relocation? No
Recent Positions Project Manager
Red Seal Construction
Northbrook, IL
(Commercial & Residential )

Special Projects Manager
The Glen Redevelopment Project
Glenview, Naval Air Sta.
(Bldg & Infrastructure Dev)

Project Manager
Heyer Management & Consulting
Antioch, IL
(Business Management & RE )

Key Accomplishments Program Manager on a Medical Device Machining Plant Closure and Equipment Relocation Project, where $4MM of Equipment was moved, with a $1.6MM Construction budget (75 day build-out, 45 moving schedule) done on-time- under budget.

Acted as Owner's Rep and Special Projects Manager on $1.1 B private and public funded, multiple award winnning Glen Redevelopment project for the Village of Glenview, IL. Part of construction team on new $21.8 MM Police Dept. Headquarters project.

Completed 18 graduate level courses in 36 months with 3.75 GPA to earn a Master of Business Administration degree in General Management with an International Specialization, at night while working full time.

Responsible for converting antiquated computer system to new home builders & real estate management accounting system, addressing Y2K concerns. Saved $750K by auditing & reconciling subcontractor invoices to ID double billings & unsubstantiated bills
Education / Skills 2003- Project Management Professional (PMP) certification by the Project Management Institute
2002- Master of Business Administration with International Specialization Lake Forest Graduate School of Management
1983- Bachelor of Science in Construction Management Southern Illinois University at Carbondale, IL
1981- AAS Building Construction Technology

Name Confidential
Phone 630-443-9522
Email Click here to email me!
Salary $175K +
State Illinois
Willing to Relocation? No
Recent Positions National Sales Director
Rauland-Borg
Illinois
(Mfg. Communications syst)

Regional Sales Manager
Alcatel
Illinois
(Mfg. Telecom/Data syst)

Director Sales
SBC
Illinois
(Telecom/Data Com Services)

Key Accomplishments DIRECTOR / MANAGER - SALES Channel Management / B2B Consultative Sales / Acquisitions Market Niche Development / P&L Growth Strategies / Partnership Development Negotiations / Change Management Compliance

Drove double digit sales growth, developing successful strategies for companies in telecommunications, manufacturing, computer and high-tech industries. Started consultative sales organization, opening new channel to substantially increase reven

Implemented consultative sales model and opened new channels, increasing revenues 15% for Rauland-Borg. -Re-aligned sales team with distributor specialization, doubling channel revenue for Rauland-Borg in 90 days. -Reversed downward sales trend,

Education / Skills Key Skills: Strong communicator and motivator. Excellent recruiter and trainer. Intuitive decision maker. Action ori

MBA, Keller Graduate School. BS, Finance, Illinois State University.
University of Chicago Executive program- Strategic Sales Management, University Of Michigan Executive Business College

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